Achieving Excellence in Customer Service is Focus of New Course from Learning Tree

Learning Tree International (NASDAQ NM: LTRE) has announced the addition of a new course to its management curricula entitled Achieving Excellence in Customer Service. Over three days, attendees will be led by an expert instructor in exercises and activities that will enable them to practice new skills first hand.

The course is based on Learning Tree’s exclusive RealityPlus™ learning methodology, where participants are immersed in a real-world environment designed to encourage “learning by doing” and promote increased retention of new skills and knowledge.

Learning Tree will begin presenting Achieving Excellence in Customer Service in North America in February 2009 and in London, England in April 2009. The current schedule includes the following:

  • Washington, DC (Alexandria, VA) – February 11-13, 2009
  • New York, NY – March 18-20, 2009
  • London, England – April 29-May 1, 2009
  • Toronto, CN – April 29-May 1, 2009

For further information and the latest course dates and locations, call 1-800-THE-TREE (1-800-843-8733) or visit

In addition, attendees will learn to:

  • Provide exceptional customer service that achieves results and gets noticed
  • Adopt the skills and techniques that routinely deliver positive customer experiences
  • Maximize the value of their customer interactions
  • Deal effectively with difficult customers and turn complaints into opportunities
  • Contribute to a customer-centric culture and achieve greater customer satisfaction

“Participants in this course will have the opportunity to use the tools and techniques that will enable them to build and maintain mutually beneficial relationships with their organizations’ customers,” said Jennifer Urick, Vice President of Product Development for Learning Tree International.

Achieving Excellence in Customer Service is valuable for anyone in an organization who needs to build effective relationships with internal or external customers, including help desk, technical support, front line or support staff. It can also be of interest to managers and team leaders wishing to coach and develop staff performance toward a customer-focused culture.

Achieving Excellence in Customer Service augments existing Learning Tree courses, including:

  • Communication Skills: Results Through Collaboration
  • Influence Skills: Getting Results Without Direct Authority
  • Negotiation Skills: Achieving Successful Outcomes
  • Assertiveness Skills: Communicating with Authority and Impact

About Learning Tree International

Learning Tree International is a leading global provider of truly effective training to management, business and information technology professionals. Since 1974, over 65,000 public and private organizations have trusted Learning Tree to enhance the professional skills of more than 1.9 million employees. The Company develops, markets and delivers a broad, proprietary library of over 240 instructor-led courses focused on project management, leadership and key business skills, Web development, operating systems, programming languages, databases, computer networks, IT/IS security and object-oriented technology. The Company also tests and certifies IT and business professionals, and Learning Tree courses are recommended for college credit by the American Council on Education and several leading Universities. In addition, Learning Tree is accredited by the International Institute of Business Analysis (IIBA) and the National Association of State Boards of Accountancy National Registry of CPE sponsors, and is a Registered Education Provider of the Project Management Institute (PMI). Courses are presented at Learning Tree Education Centers throughout the world and delivered globally, on-site at client facilities. For more information about Learning Tree products and services, call 1-800-THE-TREE (1-800-843-8733), or visit our Web site at