Quadient, the award-winning leader in Customer Communications Management (CCM), announced that the group division of Ameritas Life Insurance Corp. has selected Quadient Inspire to support more efficient and expanded document creation.
Ameritas chose Quadient Inspire for its ability to quickly and easily create and deliver documents to customers. With Quadient Inspire, processes that previously took two hours now take just 15 minutes.
“We are pleased with our improved ability to deliver a fast turnaround on documents and correspondence and meet emergency requests with ease,” said Karen Gustin, executive vice president of the Ameritas group division. “At Ameritas, we believe our customers should be able to choose how they want to communicate with us. Quadient Inspire now gives us the flexibility to deliver customer documents the way that they want to see them.”
The change to Quadient Inspire also created staffing efficiencies that help Ameritas respond quickly and effectively to peak demand times, such as when customers need new benefit plan ID cards at the beginning of each year.
“Providing an innovative company like Ameritas the solution it needs to streamline its document creation and expand delivery capabilities is very exciting,” said Clay McNaught, senior vice president of sales, Americas, Quadient. “We are proud to be working with the Ameritas group division and look forward to continuing to help them achieve their future goals.”
Ameritas is a marketing name for Ameritas Mutual Holding Company and its affiliated subsidiary companies, including Ameritas Life Insurance Corp. and Ameritas Life Insurance Corp. of New York. Founded in 1887, Ameritas offers a wide range of insurance and financial products and services to individuals, families and businesses. These products and services include life insurance; annuities; individual disability income insurance; group dental, vision and hearing care insurance; retirement plans; investments; asset management and public finance. Securities and investment advisory services offered through affiliate Ameritas Investment Corp., member FINRA/SIPC. For more information, visit ameritas.com.
About Quadient, formerly GMC Software
Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost Digital Company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey. Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.