NICE (Nasdaq: NICE) announced that its Customer Journey Solutions have won a 2019 Contact Center Technology Award from CUSTOMER Magazine. The accolade by TMC, a global media company dedicated to building online communities, honors NICE Customer Journey Solutions for dedication to ground-breaking innovation that drives its clients to deliver unparalleled customer experiences.
The 14th-annual Contact Center Technology Award honors companies and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Named ‘Leader’ in two prominent Forrester Wave reports, NICE Customer Journey Solutions provide powerful, AI-driven analytics to help organizations understand and shape omnichannel customer experiences. By connecting and analyzing millions of disparate data-points to gain insight into and optimize the end-to-end customer journey, the solutions improve customer satisfaction and drive down operational costs. NICE Journey Excellence Score, which forms a key part of the offering, measures customer experience quality across touchpoints and over time, pinpointing the root cause of negative interactions and allowing organizations to rapidly take action.
Barry Cooper, President, NICE Enterprise Product Group, said, “We are delighted to win this accolade. Recognitions such as this testify to the critical role of innovation in helping organizations connect the dots on the complete customer journey, driving exceptional experiences for customers and unprecedented value for organizations.”
“Congratulations to NICE for being awarded a 2019 CUSTOMER Magazine Contact Center Technology Award. NICE’s Customer Journey Solutions has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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