Mindshare Technologies, the leading provider of real-time customer and employee feedback solutions, today announced that it just completed its 60th consecutive month of increasing revenues – dating back to March 2003. Mindshare uses a SaaS (Software as a Service) subscription model, where its clients essentially “lease” its software, paying a minimal software “rental” fee each month – (similar to the way cable TV and cell phones are billed.) Mindshare’s customer feedback application can be up and running in days, with no software or hardware for clients to install.
The company is also pleased to announce that it recently collected its 20 millionth customer survey. Mindshare services clients in over 25+ industries, providing its clients with actionable information that they can use to immediately improve their operations. Leading corporations like Hertz, Papa Murphy’s, Firestone, Sizzler, Tony Roma’s and Marriott use Mindshare’s Enterprise Feedback Management system on a global basis to improve their operations each day. The company collects feedback from 67 countries in 14 languages.
Mindshare is also pleased at the wide acceptance its Chairman and President Richard D. Hanks has received for his book, “Delivering and Measuring Customer Service.” The book has steadily moved up on book site rankings. “Endorsements from the press and from business leaders have been very encouraging,” said Rich Hanks. Examples include: -0-
“The finest book on customer service I’ve ever read.” –Stephen R. Covey, Author, The 7 Habits of Highly Effective People
“It’s refreshing to read a business book that is both relevant and entertaining.” –John D. Barr, CEO, Papa Murphy’s International
“A ‘must read’ for those interested in customer service.” –William R. Tiefel, Chairman CarMax, Inc.; Chairman Emeritus, The Ritz-Carlton Hotel Co.
“Instantly strikes a chord with operators.” –Bob Nilsen, CEO, Cafe Rio, Former President, Burger King
“We are pleased to reach these three important milestones,” said John Sperry, CEO. “We believe Mindshare is the fastest growing feedback company in the world, delivering robust management tools that capture customer perceptions, transforming them immediately into actionable customer intelligence.”
About Mindshare Technologies and Richard D. Hanks
Mindshare Technologies’ business monitoring tools help companies improve operational excellence and minimize customer attrition through personal customer involvement. Mindshare’s proprietary survey technology captures the voice of the customer in real time and immediately transforms it into actionable intelligence through powerful and incisive enterprise reporting.
With Mindshare, companies can determine the type of information they collect, who can access it, and how it’s reported. As a hosted system, Mindshare is affordable and flexible, with surveys and reports tailored to fit a company’s individual needs. Mindshare collects over 40,000 surveys on peak days, and serves more than 25 industries including travel, hospitality, restaurant, financial, salon, automotive and retail. Clients range from small regional chains to large multinational corporations.
Richard D. Hanks is the President of Mindshare Technologies, the leading provider of real-time, automated customer and employee feedback solutions. His experience spans multiple industries and disciplines, including many years as an adjunct professor at Cornell. He is a frequent teacher/speaker at trade, academic, and professional gatherings, and the author of “Delivering and Measuring Customer Service.” For more information please visit: http://www.mshare.net & http://www.duffroad.com . To reach Rich directly, contact him at firstname.lastname@example.org or (801) 263-2333.