Efficient administration and flexible attendant console extension via IP phone was one of the main topics at the “Cisco Networkers 2010” in Las Vegas in July.
At the ANDTEK booth many visitors were very surprised that it is also possible to use the attendant console functions simply on an IP phone and completely independent from any computer.
Besides the functions via telephone, the attendant has the option to use a console offering very simple handling with the desktop computer client. This ensures, for example, a quick overview about the user status on the telephone and that all contact information can be recalled very easily, since all corporate directories are completely integrated.
It is very easy to transfer or forward incoming calls, which therefore increases the satisfaction of callers. By entering only one search term, attendants can automatically search in all databases and immediately get the search results of all contacts found and can forward callers directly. The solution offers an unlimited number of queues per attendant in order to manage complex environments. By means of the queues it is possible to forward callers directly to the attendant phone.
Another highlight presented to visitors: ANDTEK software for the attendant console can also be operated on a virtual machine running on any physical corporate server. This way companies have the option to react extremely flexibly to changing standards regarding their business communication; they can concentrate IT resources and can use the capacities of physical servers in a clearly more efficient way. This way companies save on costs, e.g. hardware, cooling systems, storage space and energy.