St. Lucia Simplifies Government Communications and Reduces Costs with Avaya

Avaya announced today that the Government of St. Lucia has implemented a full stack solution which enables the country to save as much as 25 percent of its previous communications budget. The solution, which includes networking, contact center and unified communications platforms and applications, simplifies management and administration while enabling better service to residents and vacationers.

The Government of St. Lucia faced multiple challenges, due to its outdated communications and networking, including highly limited network bandwidth and a separate 20-year old telephone system that was expensive to maintain and had few of the capabilities available in today’s systems. Replacing the existing solution would enable the Government to build a single distributed network and communications infrastructure that it owned and operated.

The implementation of Avaya Aura unified communications and contact center applications running on an Avaya Fabric Connect network enables St. Lucia to simplify government communications and improve management, collaboration and productivity — key indicators for an efficient public service. The government’s many mobile employees who travel inside and outside of the country stay productive through Avaya’s video conferencing and mobility solutions. Reduced complexity and enhanced reliability means fewer resources are needed to administer, manage and maintain the network and can be re-deployed elsewhere.

  • The Bottom Line – VALUE CREATED
  • Simplified communications
  • Improved management, collaboration and productivity of government services
  • Ability for employees that travel to still be connected and be productive
  • Savings of 20-25% in communications costs

For more information, read the Saint Lucia case study here

Quotes from Lawrence Nervais, Telecommunications Consultant for Government of St. Lucia:

The Government of St. Lucia saw Avaya’s Fabric connect as a perfect fit for our network. The simplicity of having one main protocol to deal with resulted in an essentially flat network across our many offices island wide, all this while maintaining interoperability with our legacy systems. For us, Fabric Connect meant faster network reconvergence and reduced network complexity for our maintenance personnel, resulting in faster troubleshooting and shorter downtime. With all these compelling advantages Avaya Fabric Connect was not only desirable but an essential requirement for a future looking Government network.”

“The cost savings were a big deal. Previously we were spending almost $7 million annually in telecommunications. The moment we installed this system we were able to reduce these costs by $1.5 million immediately, and we hope to achieve even greater savings in the near future. The return on investment and the total cost of ownership was very attractive to us.”

About Saint Lucia

Saint Lucia is ranked as the leading travel destination in the Caribbean, with a long celebrated excellence in travel tourism, and hospitality. The country is part of the Lesser Antilles, in the Caribbean Sea, located north of Saint Vincent and Grenadines and south of Martinique. The country has more than 174,000 citizens, and more than a third of which reside in the capital, the city of Castries. It is a member of the Organization of Eastern Caribbean States (OECS), Caribbean Community (CARICOM) and Organization of American States (OAS).

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking — offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit