Five9, Inc (NASDAQ: FIVN) a leading provider of the intelligent cloud contact center, announced today that Omdia, a leading global technology research firm, has recognized the company as a leader in the Omdia Multichannel Cloud Contact Center Decision Matrix, 2020-21. Five9 showed strong ratings in the technology and execution categories – specifically in overall capabilities, interoperability, administration and monitoring, solution maturity, and security.
The Omdia Decision Matrix evaluated nine selected vendors based on their ability to offer full voice-call routing in the cloud and multichannel customer service. In addition to technical strengths, Omdia assessed the companies’ market impact and the opinions of their customers across a wide range of execution categories.
“Five9 has one of the longest legacies in the cloud contact center market, and has made great strides in technology and execution in the last three years,” said Ken Landoline, Principal Analyst, Customer Engagement, Omdia. “Five9 customers gave the company maximum ratings in product usability, ease of integration, professional services, and deployment time. Clearly, Five9 customers appear to be very happy with their contact center provider.”
“We are honored to be recognized as a Leader in the Omdia Decision Matrix,” said Ryan Kam, CMO, Five9. “We feel that this recognition validates and reaffirms our commitment to our customers and our continuous efforts to create more human customer service experiences.”
Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than six billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.