Servion Global Solutions Inc. announced today that it has achieved the Unified Contact Center Enterprise Authorized Technology Provider (ATP) status from Cisco. This designation recognizes Servion Global Solutions Inc. as having fulfilled the training requirements and program prerequisites to sell, deploy, and support Cisco Unified Contact Center solutions targeted to the high-end enterprise Contact Center marketplace.
“With a clear understanding of the enterprise telephony market and the rapid adoption of pure Internet Protocol (IP), IP-enabled PBXs, and the migration of TDM systems, Servion is uniquely positioned to offer a comprehensive set of products and services to enterprises that want to reduce costs, optimize revenue per customer contact, and increase overall customer satisfaction in Contact Center environments,” comments Chris Mills, General Manager – Americas, Servion Global Solutions Inc. “Servion has successfully deployed UCCE products in multiple industry verticals in India and the Asia Pacific region. The Cisco ATP designation comes in recognition of Servion’s commitment to transform consumer experience through consultative engagements and deep understanding of the customer and technology,” continues Chris.
“Authorized Technology Provider Partners are instrumental in helping Cisco successfully deploy advanced networking technologies that deliver operational improvements and a competitive advantage,” said Richard McLeod, Director of Unified Communications for worldwide channels at Cisco. “As a Cisco Unified Contact Center Enterprise ATP Partner, Servion Global Solutions Inc. has invested in the skills necessary to bring enterprise-class Contact Center solutions to our joint customers.”
To qualify for Cisco Unified Contact Center ATP status, Servion Global Solutions Inc. had to meet a number of requirements, from achieving the Cisco Advanced Unified Communications Specialization to maintaining high levels of customer satisfaction. Channel partners must have staff that can fulfill specific job responsibilities. Partners are also required to build a lab for development and customer-fault replication. The lab must contain current, upgraded and maintained Cisco Unified CCE solutions, each configured for real-world testing to simulate actual end-user conditions.
The Cisco Authorized Technology Provider (ATP) Program is part of Cisco’s go-to-market strategy for emerging technologies. The program helps Cisco to define the knowledge, skills and services that channel partners need to successfully sell, deploy, and support an emerging technology. As the market changes, an ATP may be discontinued or evolve into a Cisco specialization.
Servion Global Solutions is a fast-growing company that specializes in Customer Interaction Management (CIM) solutions. With more than 400 customers and over 1000 installations spread across 41 countries, Servion’s products and solutions handle more than 500 million voice/fax/ACD/Web/e-mail interactions per month.