AxisPointe, Inc., the leader in outsourced post-construction customer service and facility asset management, announced the addition of Palms Place Condominium Hotel and Spa at the Palms, Las Vegas, to their growing list of notable clients. AxisPointe was hired by Palms Place to provide homeowner closing manuals, homeowner walkthrough and orientation, punchlist management, one-year call-back processing and warranty resolution services for the 599-unit luxury condominium hotel in Las Vegas.
“We didn’t realize a company like AxisPointe existed to provide the full spectrum of services we needed to handle the volume of walks for our property,” said Mathew Pargament, Senior Vice President and General Manager of Palms Place. “With our upscale clients, first impressions and delivery are vital for us to close deals. AxisPointe provided a product unlike any other, delivered with class and efficiency.”
Just three months prior to the property’s completion, they realized they didn’t have the staff capacity to facilitate the post-construction details of the property. Mathew’s team found out about AxisPointe from other developers in Las Vegas who had used their services. HomeProfile, part of the AxisPointe product suite, proved to be an essential tool for buyers after their purchase. With most buyers living out of state, the online system gave them the ability to stay informed and access all walkthrough status information relative to their property.
“Despite the aggressive turn-around time, we were able to step in and provide the superior product they needed for the high-end clientele and celebrity guests they anticipated would be interested in a property of this notoriety and magnitude,” said Andrew K. Smith, AxisPointe CEO. “Adding Palms Place to our list of notable clients illustrates our custom product can be tailored for any type of property; from the single family residential home to a multi-unit luxury condominium.”
AxisPointe’s outsourced post-construction services eliminate the hassle, risk, and unnecessary cost during the builder warranty period. The company specializes in customized closing packets, buyer orientation and walkthrough, punch list management, warranty callback processing, service ticketing, work order management, and other warranty-related items.
AxisFM by AxisPointe is a facility asset lifecycle management system that enables controlled and organized growth, all-inclusive visibility, data-driven decision making, and bridges the gap between business officers and facility managers. Specializing in capital asset management, work management, and space management, AxisFM has fused and simplified the core facility management functions into a single, web-based, on-demand system. With AxisFM, organizations of all types and sizes can optimize their facility portfolios and eliminate the need for costly, ongoing facility condition assessments.