Southern California’s Alta Vista Credit Union (AVCU) will soon offer its more than 13,000 members access to the world’s first “self-healing” automated teller machines (ATMs) that also give members the ability to directly deposit checks and cash without using envelopes.
Recently introduced by NCR Corporation (NYSE: NCR), the NCR SelfServ(TM) family incorporates the proven self-service technology NCR has delivered to consumers in its 21 years as the world’s leader in ATMs, joined with modern advances, such as Intelligent Deposit, that significantly enhance the user experience. NCR’s exclusive self-healing technology allows the ATM to quickly recover from “soft” failures with no need for service intervention. This industry first will enable Alta Vista members to experience redefined ATM availability.
The AVCU order includes NCR SelfServ 30 Series ATMs, which offer the most comprehensive capabilities, NCR’s APTRA(TM) software and a three-year second-line services agreement. Serving San Bernardino and Riverside Counties, AVCU will install three drive-up and four walk-up units, starting with its newly remodeled Redlands Boulevard branch and including a new main branch currently under construction and a planned retail branch in Rialto.
Debra Grisamer, Alta Vista chief executive officer, said, “We wanted ATMs which will provide our members with a memorable experience, improved convenience and enhanced financial management tools. Having the check images captured at the ATM will provide our members with greater access to their funds, while printing the check image on the receipt also offers a quick glance overview for easier funds management. Using the NCR technology, we anticipate reduced fraud and losses, which ultimately becomes a savings that can be passed back to all AVCU members in improved delivery channels, better products and great service.”
Brian Bailey, NCR vice president of Financial Industry Marketing, said, “We applaud Alta Vista for delivering on their commitment to its members’ best interests by integrating the NCR SelfServ platform. Seeing the ATM channel in a new light is really what NCR SelfServ is all about. We’re finding consumers are now questioning why their ATM can’t deliver some of the preferred transactions or capabilities they use on other self-service platforms. That’s why NCR SelfServ is such a significant development – it delivers on the promise of successful consumer transactions while establishing a platform for innovation.”
NCR SelfServ also includes consistent user interfaces across all models, making it much easier for consumers to adopt new transactions and identify their financial institution’s brand wherever the ATM is deployed. In addition, the units’ unique Intel(R) dual-core processor technology can provide up to 40 percent faster processing capacity with enhanced power savings.
More than 100 financial institution customers and prospective customers are registered to attend the NCR SelfServ road show event tomorrow in Orange County, Calif.
About Alta Vista Credit Union
Alta Vista Credit Union (AVCU) began operating in 1943 as The Norton Air Force Base Credit Union. Before the shut down of the base in 1994, the credit union expanded its field of membership to include 40 different select employer groups from companies in the area, as well as any military or federal employee anywhere in the world. Today, AVCU also serves individuals who live, regularly work or worship and other legal, non-natural persons and entities located within San Bernardino County, Calif. AVCU has grown to over $146 million in assets, with over 13,000 member-owners. For more information, visit http://www.altavistacu.org .
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, gaming and public sector organizations in more than 100 countries. NCR ( http://www.ncr.com ) is headquartered in Dayton, Ohio.