Unified TelData Inc. (UTDi), a Platinum Avaya Business Partner and leader in providing Intelligent Solutions for world-class communications, has announced that it is now an Elite Nortel Authorized Partner. This highest level of Nortel accreditation now positions UTDi as offering quality and expertise across both Nortel and Avaya’s complete voice, data and application products for Enterprise customers. Nortel’s partner relationship framework, Partner Advantage, is offered to all Authorized Resellers and is comprised of a tiered designation program. With each designation, the requirements in the areas of competency skills, support infrastructure, resources and customer satisfaction increase.
At the Elite level, the highest requirements possible have been met, ensuring customers that the Elite Nortel Authorized Partner can offer qualified sales professionals, certified design and support personnel, as well as advanced in-house support services. Elite partner customers are surveyed on an annual basis and customer satisfaction scores are monitored to ensure Elite performance levels are maintained.
UTDi has long been a Nortel channel partner, authorized to market and sell Nortel solutions. The company works with Nortel clients to help them develop a technical roadmap that will guide internal strategy moving forward. UTDi is a key value provider for those Nortel customers who are looking for a valued systems integrator that can understand both their existing Nortel infrastructure as well the new Avaya Nortel roadmap.
Much of UTDi’s success in the market has been as a result of its strength in catering to the four verticals of Commercial, State & Local Institutions, Education and Healthcare, and the Federal sector. The company leverages its extensive base of technology solutions expertise to drive quality consulting and implementations. A National Avaya Platinum Business Partner, UTDi has also been recognized for Outstanding Federal Sales for 2008 and is 8(a) certified by the Small Business Association (SBA).
“Today’s market is one that is crowded with discount service providers promising quality without the certification or recognition to support their claims,” said Lyhn Haller, UTDi CEO. “UTDi has a long reputation of delivering solid value and expertise in a challenging market. With this latest recognition from Nortel as an Elite Authorized Partner, UTDi will further strengthen our position in the market and demonstrate to our clients that a partnership with UTDi is one of unsurpassed quality and value.”
As the market continues to change, new opportunities are emerging for vendors and providers, creating an exciting time for value providers. It is only those key leaders who can demonstrate expertise in providing and supporting solutions while creating the optimal customer experience that will dominate the market. As an Elite Nortel Authorized Partner, UTDi is well positioned to enjoy such status.
Unified TelData, Inc. (UTDi) provides Intelligent Solutions for world-class communications to a broad range of customers globally including Commercial, State, Local, Education and Federal Clients like: Blue Coat, Kendal Jackson, United Way, Alameda County, U.S. Navy, The U.S. Senate’s 450 locations nation-wide, US Air Force, SBA, FBI, and more. A full-service solutions provider with offices nationwide, UTDi offers its clients intelligently architected solutions as well as deployment, on-site training, technical support, financing options, and maintenance programs. UTDi is a National Avaya Platinum Business Partner, ranking among the top 10 Avaya dealers in the United States.