HCL Technologies Ltd. (HCL), a leading global IT services provider, today announced that it has signed a multi year end-to-end IT Infrastructure Management engagement with pharmaceutical company Purdue Pharma L.P. The scope of this engagement covers management of two data centers and all remote locations of the client in the U.S.
HCL Technologies will also be responsible for transforming Purdue’s IT environment by implementing its world class processes as per ITIL V3 and MTaaS platform, which is HCL’s award winning business-ready hosted platform for enterprise tools. HCL will also be implementing its shared Remedy V6 ITSM ticketing platform that is based on the MTaaS reference architecture.
Speaking on the engagement, Mr. Larry Pickett, Chief Information Officer, Purdue Pharma L.P said, “We were looking for an IT service provider who could ensure successful transition from our staff augmentation model to a proactive IT management services model to ensure a scalable and agile IT environment while improving our internal processes. In HCL, we found an IT Infrastructure vendor who could support this strategic transformation as well as provide a cost effective solution. As an added benefit, this initiative enables us to free up permanent staff time to work on strategic, value-added projects. We look forward to leveraging HCL’s globally benchmarked tools, processes and IT management best practices to reach our business objectives. ”
Commenting on the engagement, Mr. Anant Gupta, President, HCL Technologies Infrastructure Services Division (HCL ISD), said “HCL’s engagement with Purdue Pharma is another feather in the cap for HCL Technologies in the Life Sciences Industry. HCL already enjoys the success of managing IT infrastructure for 8 out of the top 15 global pharmaceutical companies and 7 out of top 15 global medical devices companies. We are committed towards ensuring operational transformation for Purdue Pharma by moving its IT infrastructure to a proactive IT management services model that is based on a robust governance framework and look forward to a long and mutually rewarding partnership.”
HCL Technologies will also be installing MyDashboard, the real time reporting tool for the complete visibility of different layers of the IT infrastructure for management reporting at Purdue Pharma. The Dashboard will provide an integrated view of the entire IT infrastructure and ensure a powerful trend analysis.
HCL’s Infrastructure Services in recent past has been Ranked No. 1 in Traditional Infrastructure and Remote Infrastructure Management Outsourcing by Datamonitor-Brown Wilson Group Survey 2009-10 and was also named amongst 2009 Top 10 Infrastructure Providers by TPI. HCL Technologies has also been positioned in the Magic Quadrants for Desktop and Helpdesk Outsourcing in Europe. The company has recently announced many landmark global engagements like Singapore Stock Exchange, Al- Majdouie group, Electrolux, Nokia, Reader’s Digest Association, Dr. Pepper Snapple Group, Energy Future Holdings and Viacom Inc.
About HCL Technologies
HCL Technologies is a leading global IT services company, working with clients in the areas that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on ‘transformational outsourcing’, underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure and network of offices in 29 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare. HCL takes pride in its philosophy of ‘Employees First’ which empowers our 70,218 transformers to create a real value for the customers. HCL Technologies, along with its subsidiaries, had consolidated revenues of US$ 2.9 billion (Rs. 13,145 crores), as on 30th September 2010 (on LTM basis). For more information, please visit http://www.hcltech.com
HCL is a $5.5 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India’s original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 77,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and technology firms. For more information, please visit http://www.hcl.com.
About HCL ISD
HCL ISD is a leading IT services company and a subsidiary of HCL Technologies Ltd. (also known as HCL Comnet in the domestic market). A focused player in the IT services arena, HCL ISD seeks to provide simplified infrastructure solutions through delivering high-performance management services for complex, distributed infrastructure environments encompassing the Internet, Client and legacy based infrastructures. HCL ISD addresses the growing demand for the cost-effective management of technology infrastructure across geographically dispersed locations. With a mission to develop innovative solutions for enterprises worldwide, the company has developed a unique model for Remote IT infrastructure management that enables customer organizations to achieve superior infrastructure performance and significantly reduced costs through a global delivery model. For more information, please visit http://www.hclisd.com www.hclisd.com