Balancing training needs and time limitations is a challenge many call center managers face. Obtaining training and travel budget approval is another. Going back to the well again and again for training courses on different subjects isn’t very realistic. Call center managers need to be smart about the training courses they select for themselves. They may only get one shot at it.
RCCSP Professional Education Alliance is bringing its celebrated 5-day Call Center Manager Certification Boot Camp training program to Texas. “It’s easy to appreciate why contact center management professionals put such a high value on their own time,” explains Nina Kawalek, CEO for RCCSP. “In a world where success is often managed and evaluated in terms of hours, minutes, even seconds, training time comes at a premium.”
Released in 2009, RCCSP’s Call Center Manager Certification Boot Camp combines material drawn from RCCSP’s Contact Center Sciences Series, certification programs, and Contact Resolution Process Model™ certification framework, to create a one-week, accelerated learning program. The resulting 5-day Call Center Management Boot Camp covers day-to-day tactical management topics. The program is perfect for supervisors, managers, and directors responsible for call center performance management, operations, and implementation of performance improvement strategies.
Nick Qualman, Customer Support Manager at International Allied Systems sees value in having attended an intensive RCCSP management program. “This course completely covers the range of topics needed to begin a call center or develop an existing one. The instructor was phenomenal. This class should be the bar that others need to meet.”
Other locations throughout the US have already been added to the RCCSP Alliance’s National Training Schedule at www.the-resource-center.com/index/seminars.htm.
RCCSP is a progressive industry-supported and industry-recognized accreditation and certification organization, maintaining and coordinating the most comprehensive portfolio of certification credentials available to call center professionals.