Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced its ONE® software suite has been recognized as a finalist in the 2012 Golden Bridge Awards’ Best Information Technology Software category. The Golden Bridge Awards are a coveted annual awards program that encompasses the world’s best in organizational performance, products and services, and partner and customer satisfaction programs across a multitude of industries. Being the first contact center software suite of its kind built in a user-centric Web 2.0 framework, Calabrio ONE redefines workforce optimization and analytic capabilities and was recognized for innovation and bringing enhanced value and improved quality to its users.
“It’s an honor to be named a finalist for this Golden Bridge Award; it’s a testament to Calabrio’s commitment to providing intelligent solutions that simplify and solve our customers’ toughest challenges in the contact center,” said Tom Goodmanson, president and CEO of Calabrio. “Calabrio ONE’s Web 2.0-based user experience is a modern and flexible solution that cuts complexity at all levels of daily use and configurability, allowing contact centers to easily keep pace with the changing dynamics of customer interaction for a competitive edge.”
Calabrio’s revolutionary Web 2.0 approach draws on proven social media techniques helping contact centers prepare for the future and embrace new directions and opportunities in employee relations, customer interaction and business intelligence. The solution’s progressive, widget-based dashboard clearly displays metrics and activities in a view that is personalized and configurable for each individual user—from the newest agent or sales team member to the most senior manager or supervisor—to track and report on compliance, sales and marketing trends, customer satisfaction and more.
The Calabrio ONE software suite includes call recording, quality management, workforce management, performance management and the newly integrated speech analytics software. Calabrio Speech Analytics features a powerful phonetics engine, which locates words or phrases within spoken audio—a faster and less complex approach when compared to traditional speech-to-text solutions. The engine captures, analyzes and categorizes 100% of calls, giving users the option to physically listen to as few or as many of the recordings they find necessary to determine a pattern or a root cause. This innovative approach saves time, cost and practicality barriers for realizing true value in speech and content analytics and achieving business goals.
Calabrio ONE is currently available through Calabrio and its partner network. Additional information about all Calabrio products or a free analytics trial can be found at www.calabrio.com.
About the Golden Bridge Awards
Globee Awards from Silicon Valley are conferred in four programs: The Info Security’s Global Excellence Awards, The IT Industry’s Hot Companies and Best Products Awards, The Golden Bridge Business and Innovation Awards, and Consumer Products Guide’s World Choice Awards. These premier awards honor organizations of all types and sizes from all over the world including people behind them, the products, performance, innovations, public relations and marketing. Learn more about The Golden Bridge Awards at www.goldenbridgeawards.com.
About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program. Find news and information at www.calabrio.com.