Whether a business is small or large, communication is a vital part of success and longevity. In today’s ever increasing competitive market, not having an intelligent phone system can result in missed opportunities and lost revenue.
Centuric’s Cloud PBX phone system not only offers a business instant credibility, but it also facilitates communications internally as well as with customers. Callers will always be greeted by a courteous auto receptionist, and then properly routed to any department or employee within the company. Cloud PBX systems also provide tremendous cost savings because there is no need to employ someone to manage your phones, as well as a smooth, organized, and hassle-free operation.
A Centuric Cloud PBX phone system facilitates internal communications between employees no matter where those employees are geographically located. With Cloud PBX easily forward calls to mobile devices including laptops, tablets, and smart phones; thereby making it easy to always stay connected to your customers, participate in conferences calls, and stay on top of new and current business.
Cloud PBX systems can also maximize your time in front of customers; during those sometimes unavoidable but brief wait periods, your Centuric Cloud PBX system’s auto attendant can promote the company with background information and mission positioning, answer FAQ’s, or upsell products and services.
A Cloud PBX System such as the one that Centuric offers can also come with a contact center suite rich features and functionality, which provides in-depth statistics and data reporting analytics. Trusted by thousands, Centuric’s Cloud based Contact Center Suite (CCS) every detail imaginable about calls and how they are processed, providing insight and a competitive edge on how to improve and capitalize on new prospects. CCS data reporting provides: total of calls processed (answered / unanswered); disconnection causes; total call length; average time for calls; full agent monitoring details; wait, talk, and pause times; among countless other features.
While other phone systems are complicated and require expensive on premise equipment, Centuric’s Cloud PBX is fast, efficient and easy to set up.
Whether a company is in its initial stages or a well-established entity, the Centuric Cloud PBX will prove to be a valuable asset to any company.