InnoPath Software, the leader in over-the-air customer care for mobile operators, is pleased to announce the continuation of the company’s global expansion with the opening of a wholly owned subsidiary in Mumbai, the largest city in India. The rapid growth and development of the region and in particular India are drivers behind this move, an addition that will place sales and support staff in the country. Customer care delivered via Mobile Device Management (MDM) provides operators with a way to reduce operational expenses, increase customer satisfaction, and deploy new services with confidence. The solution can reduce the length of frontline support calls by up to two-thirds with associated cost savings.
“With almost 380 million current subscribers and nearly one-half billion expected by next year — combined with the challenges that come with delivering cost-effective customer support on both CDMA and GSM networks — India is ready for InnoPath and InnoPath is excited to be part of the fast-paced India mobile market,” said John Fazio, InnoPath President and CEO. “Subscribers in India have come to depend upon innovative mobile services and InnoPath ActiveCare helps operators assure that these services are correctly configured every time.”
Building on successes in Asia with operators including NTT DoCoMo, KDDI, and China Telecom, as well as deals in North America with AT&T, Sprint, and Verizon Wireless, InnoPath brings years of experience with successful Tier-1 implementations to the region. These deployments result in clear operational cost savings and increased customer loyalty.
In conjunction with India & South Asia Com, held 12-13 May at the JW Marriott Mumbai ( http://indiasasia.comworldseries.com ), InnoPath will be holding a Press Round Table on that Tuesday, 12 May, at 6:00 p.m. Fooming Hoh, InnoPath vice president of sales, APAC, will provide details of the company’s local strategy, Indian organization and the company’s first Tier-1 win in India.
InnoPath helps operators and mobile device makers reduce support costs while providing a better end-user experience. Our products reduce support call time and help drive call avoidance. Our extensive experience in production Tier-1 networks helps us ensure rapid and successful deployments in large, complex environments. With a proven value proposition, the payback time for an operator deploying our solution is usually less than one year. Our customers include AT&T, Verizon, Sprint, Samsung, LG, KDDI and China Telecom. For more information, visit www.innopath.com .