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Gen Z Wants Brands to Level Up Their AI Customer Service Game
Sixty percent of Gen Z craves the speed and convenience of AI-powered customer service, but still prefer human interaction for complex issues, according to a new survey conducted by Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform. This paradox highlights the need for businesses to strike a balance between AI-powered solutions and the human touch to meet the…
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SoundHound’s Conversational AI Agents Drive Nearly 20% Productivity Increase at Apivia Courtage Contact Centers
SoundHound AI, Inc., a global leader in voice artificial intelligence, and Apivia Courtage, part of AEMA Group, one of the world’s largest mutual and cooperative insurers, announced that their partnership to deploy conversational AI agents has reached a milestone. In just under a year, SoundHound’s Amelia AI Agents have supported Apivia Courtage in handling over 100,000 customer calls and…
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Near Space Labs Announces Nationwide Deployment of Stratospheric Robots Featuring New Industry-Leading 7cm Resolution Aerial Imagery
Near Space Labs, a leader in stratospheric remote sensing, reached a historic milestone with the nationwide deployment of its Swift robots across the United States. This achievement establishes the first network of stratospheric robots delivering ultra-high-resolution aerial imagery across the continental US, now with enhanced 7cm resolution capabilities that match or exceed traditional aerial survey quality.
The Swift, Near Space…
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Cyware Again Named to Deloitte Technology Fast 500™
Cyware, the leading provider of threat intelligence management, low-code/no-code automation, and cyber fusion solutions, announced that it has again been named to the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America.
“We are deeply honored to once again receive recognition…
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Windstream Wholesale Expands Network Footprint in Northern California, Partnering with Hurricane Electric
Windstream Wholesale (WW), an optical technology leader in advanced network solutions, announced its latest network expansion in Northern California at Hurricane Electric’s 48233 Warm Springs Rd., Fremont 2 facility—a premier data center in the Bay Area with connections to major regional and global networks. This 208,000-foot colocation facility is managed 24/7 and equipped with uninterruptible power sources.
This strategic partnership…
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ArcBest Named to Fast Company’s List of the Next Big Things in Tech
ArcBest® (Nasdaq: ARCB), a leader in supply chain logistics, announced that it has been named to Fast Company’s annual Next Big Things in Tech list. Now in its fourth year, the influential list honors emerging technology spanning a variety of industries for their profound impact on consumers, businesses and society in general.
This year, Fast Company recognizes 138 technologies in…
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Sense Ranks Number 334 Fastest-Growing Company in North America on the 2024 Deloitte Technology Fast 500
Sense announced it ranked No. 334 on the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 30th year. Sense grew 351% over the past three years.
Sense CEO and Co-Founder Anil Dharni credits the development of a…
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Massachusetts Innovation Network Announces 2024 Eddies Winners
The Massachusetts Innovation Network celebrated the conclusion of its 2024 Eddies Season last night. This eight-month innovation-fueling program began in March, featuring nearly 100 startup teams across six Innovation Tracks. Seventeen teams advanced to the final live phase of the competition on October 9, where they delivered four-minute pitches and showcased their technologies. Throughout the program, startups received individualized…
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