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Securiti AI Introduces Security for AI Copilots in SaaS Apps
Securiti, the pioneer of the Data Command Center, announced a new solution – Security for AI Copilots in SaaS apps. The biggest impediment in adopting AI Copilots, like Microsoft 365 Copilot, is the security of data. Organizations must ensure that data does not inadvertently leak to the wrong employees…
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Gen Z Wants Brands to Level Up Their AI Customer Service Game
Sixty percent of Gen Z craves the speed and convenience of AI-powered customer service, but still prefer human interaction for complex issues, according to a new survey conducted by Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform. This paradox highlights the need for businesses to strike a balance between AI-powered solutions and the human touch to meet the…
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Realtime Robotics’ Optimization Solution Named the Gold Winner for Manufacturing Solution by the 2024 Globee Business Awards
Realtime Robotics, the leader in collision-free autonomous motion planning for industrial robots, announced that its Optimization solution has been named the Gold Winner in the Manufacturing Solution category in this year’s Globee Business Awards.
Realtime Robotics’ Optimization solution combines a mix of proprietary software and…
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Thorn and Hive Expand Partnership to Combat Surge of CSAM on Digital Platforms
Thorn, a nonprofit that builds technology to defend children from sexual abuse and exploitation, and Hive, a leading provider of cloud-based AI solutions including content moderation models used by hundreds of leading online communities, announced the release of an API able to detect known, new, and previously unknown child sexual abuse material (CSAM) on digital platforms. The announcement expands…
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SoundHound’s Conversational AI Agents Drive Nearly 20% Productivity Increase at Apivia Courtage Contact Centers
SoundHound AI, Inc., a global leader in voice artificial intelligence, and Apivia Courtage, part of AEMA Group, one of the world’s largest mutual and cooperative insurers, announced that their partnership to deploy conversational AI agents has reached a milestone. In just under a year, SoundHound’s Amelia AI Agents have supported Apivia Courtage in handling over 100,000 customer calls and…
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The 8×8 Brand Reimagined to Power CX Ambitions
8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, unveiled the next evolution of its brand—a key milestone in the Company’s journey toward a more customer-centric future. More than a refreshed look and feel, this rebrand signals the next chapter in 8×8’s CX transformation driven by a clear purpose: To…
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MeridianLink and ScoreNavigator Announce Strategic Partnership to Enhance Credit Analysis Capabilities
MeridianLink, Inc. (NYSE: MLNK), a leading provider of modern software platforms for financial institutions and consumer reporting agencies (CRAs), has partnered with ScoreNavigator®, Inc., a provider of an advanced credit report analysis tool designed to help consumers better understand and manage their finances. Through this partnership, ScoreNavigator integrates with MeridianLink® Continue reading
InMoment Harnesses NLP and LLMs to Launch the CX Industry’s First AI-Powered Journey Insights Tool
InMoment®, the leading provider of integrated Experience Improvement (XI)™ solutions, announced the launch of AI Journey Insights, an industry-first platform feature that transforms how enterprises understand and optimize their customer journeys. The solution addresses a critical challenge in customer experience management: bridging the gap between channel-based and journey-based customer…
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