-
SoundHound’s Conversational AI Agents Drive Nearly 20% Productivity Increase at Apivia Courtage Contact Centers
SoundHound AI, Inc., a global leader in voice artificial intelligence, and Apivia Courtage, part of AEMA Group, one of the world’s largest mutual and cooperative insurers, announced that their partnership to deploy conversational AI agents has reached a milestone. In just under a year, SoundHound’s Amelia AI Agents have supported Apivia Courtage in handling over 100,000 customer calls and…
Continue reading -
The 8×8 Brand Reimagined to Power CX Ambitions
8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, unveiled the next evolution of its brand—a key milestone in the Company’s journey toward a more customer-centric future. More than a refreshed look and feel, this rebrand signals the next chapter in 8×8’s CX transformation driven by a clear purpose: To…
Continue reading -
InMoment Harnesses NLP and LLMs to Launch the CX Industry’s First AI-Powered Journey Insights Tool
InMoment®, the leading provider of integrated Experience Improvement (XI)™ solutions, announced the launch of AI Journey Insights, an industry-first platform feature that transforms how enterprises understand and optimize their customer journeys. The solution addresses a critical challenge in customer experience management: bridging the gap between channel-based and journey-based customer…
Continue reading -
Near Space Labs Announces Nationwide Deployment of Stratospheric Robots Featuring New Industry-Leading 7cm Resolution Aerial Imagery
Near Space Labs, a leader in stratospheric remote sensing, reached a historic milestone with the nationwide deployment of its Swift robots across the United States. This achievement establishes the first network of stratospheric robots delivering ultra-high-resolution aerial imagery across the continental US, now with enhanced 7cm resolution capabilities that match or exceed traditional aerial survey quality.
The Swift, Near Space…
Continue reading -
Cyware Again Named to Deloitte Technology Fast 500™
Cyware, the leading provider of threat intelligence management, low-code/no-code automation, and cyber fusion solutions, announced that it has again been named to the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America.
“We are deeply honored to once again receive recognition…
Continue reading -
New Fast ID Solution Expands Shufti Into Both User Authentication and Portable Identity
Shufti, a global, award-winning, identity verification provider, announced the release of its innovative Fast ID authentication and portable identity solution. The solution empowers consumers who have enrolled on a customer site via Shufti’s KYC-compliant Identity Verification to easily save their credentials with Fast ID. This allows for seamless facial biometric authentication in future sessions.
This Shufti launch provides a smooth,…
Continue reading -
Windstream Wholesale Expands Network Footprint in Northern California, Partnering with Hurricane Electric
Windstream Wholesale (WW), an optical technology leader in advanced network solutions, announced its latest network expansion in Northern California at Hurricane Electric’s 48233 Warm Springs Rd., Fremont 2 facility—a premier data center in the Bay Area with connections to major regional and global networks. This 208,000-foot colocation facility is managed 24/7 and equipped with uninterruptible power sources.
This strategic partnership…
Continue reading -
Stream Data Centers Appoints Rick Crutchley as Chief Operating Officer
Stream Data Centers, a leader in the design, development, and operation of world-class data centers, announced the appointment of Rick Crutchley as Chief Operating Officer. Rick brings over twenty years of leadership experience in the data center industry from roles across operations, service delivery, and sales. Most recently, Rick served as Vice President and General Manager for Iron Mountain…
Continue reading