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New Vonage Research Highlights Continued Rise of AI and Its Impact on CX
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has released its Global Customer Engagement Report 2025. Now in its 13th year, this year’s annual report outlines data and insights into customer communications preferences with businesses, highlighting emerging…
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QualityKiosk and DevRev Partner to Enhance Customer Experience and Product Development Through AI-Led Insights
QualityKiosk Technologies, a global leader in digital assurance and reliability engineering solutions, is announcing its partnership with rapidly growing DevRev, a Vinod Khosla venture. As a preferred partner, QualityKiosk provides global professional services for DevRev’s platform, supporting businesses across the globe in unlocking their data and making it actionable through conversational AI.
DevRev is delivering conversational AI at work, right…
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Impact Podcast with John Shegerian Takes a Look at All Things ITAD with CXtec’s Todd Zegers
The latest episode of the Impact Podcast with John Shegerian features guest Todd Zegers, CEO of CXtec for a discussion designed to help businesses better understand the current landscape of IT asset disposition (ITAD).
The Webby Award honored show is hosted by John Shegerian, Co-Founder, Chairman and CEO of
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RingCentral Announces Appointment of Kira Makagon as President and Chief Operating Officer
RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications, announced that it has appointed Kira Makagon, current Chief Innovation Officer and CMO, as President and Chief Operating Officer, effective today. Makagon will be responsible for the Company’s product and technology organization, direct and channel sales, customer success, marketing, and operations organizations.
Vlad Shmunis, RingCentral’s Founder, Chairman, and…
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AppsFlyer Poised for Growth with New Chief Business Officer Appointment
AppsFlyer, the global leader in mobile measurement, attribution, and data analytics, announced the promotion of Gal Ekstein to the role of Chief Business Officer (CBO). In his new role, Ekstein will be responsible for AppsFlyer’s go-to-market efforts during a pivotal moment for the company as it continues its path of profitable growth and global influence.
“Gal’s deep understanding of our…
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Deep Instinct Expands DSX for Cloud Protection to Amazon FSx NetApp
Deep Instinct, the zero-day data security company built on the first and only AI-based deep learning framework for cybersecurity, announced the launch of DSX for Cloud – Amazon FSx NetApp, delivering real-time prevention and explainability of zero-day attacks for NetApp workloads, wherever they reside.
With more than 50% of enterprises…
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Render Networks Launches Self-Serve Blueprinting to Enhance Operational Flexibility and Accelerate Network Builds
Render Networks, a leader in network construction management technology, launched its Self-Serve Blueprinting solution. This innovative approach to network deployment provides network operators and builders with greater autonomy to manage and execute their projects by leveraging Render’s advanced Blueprinting capability, which automates manual construction processes and turns network designs into digitally scoped work in minutes.
Blueprinting is a cornerstone of…
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Ex-Meta, Ex-Google Team Launches Palona AI – Sales Agents to Delight Consumers
Today marks the public launch of Palona AI, a suite of AI solutions that accelerate the growth of D2C and other consumer facing businesses. The company also announced $10 million in seed funding from investors including UpHonest Capital, Fusion Fund, Maynard Webb, NEO Investment Partners, and other strategic angels and institutions. At its core, Palona’s mission is to give…
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