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TeamViewer Partners With MobileIron to Streamline Technical Remote Support
TeamViewer®, a leader in desktop sharing and online collaboration software, has integrated its flagship product into MobileIron Help@Work for Android. Help@Work is a MobileIron product that transforms the help desk experience for iOS and Android devices by allowing users to share their screen with a help desk agent. By integrating TeamViewer into the help desk experience, users…
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BehaviorMatrix Unveils the World’s Most Comprehensive Technology Platform to Understand People and Predict Behavior
BehaviorMatrix, LLC, the leading innovator in emotional and behavioral analytics technology, today unveiled a next generation technology platform that dramatically enhances the ability of businesses, brands and other organizations to understand and address the needs of people. BehaviorMatrix’s unique Emotional Signal Processing (ESP360™) technology powers the SMARTview360™ Platform to enable a full, real-time view of human emotion…
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Cloudwick Selects Cisco OpenStack® Private Cloud for Enterprise Big Data
Cloudwick, the leading enterprise open source systems integrator for the Global 1000, has announced its intention to select Cisco OpenStack® Private Cloud as the infrastructure platform for Cloudwick’s Enterprise Big Data platform. By standardizing on Cisco OpenStack Private Cloud, Cloudwick can provide the enterprise with an end-to-end big data solution, delivering the benefits of a public cloud…
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VIQ Solutions Launches a New Lineup of Mobile, Collaborative Solutions
VIQ Solutions Inc. (TSX VENTURE:VQS) (“VIQ”, “VIQ Solutions” or the “Corporation”) announced today that it is releasing a new lineup of innovative, integrated web and mobile solutions. The new lineup is designed to meet the fast-growing mobile needs of our long-term justice customers and provide a strategic gateway into fast-growing markets like policing, the military, distance education and health…
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Hearsay Social Unveils New Mobile Apps for iPhone and Android
Hearsay Social, provider of the Predictive Social Suite for financial advisors and insurance agents, today announced the launch of new mobile applications for iPhone and Android. Further enhancing Hearsay Social’s focus on social, web and mobile technology, these applications enable financial professionals to use the new Predictive Social Suite to compliantly engage with…
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doForms Releases Streamlined Mobile Payment Enhancement
doForms, Inc., the mobile forms company, today announced a product enhancement to its flagship product, doForms, enabling credit card payment to be executed directly from a doForms form, with no add-on card reader necessary. “We talk to customers all day, everyday,” said John Darienzo, CEO, doForms. “This enhancement demonstrates the doForms commitment to listen and make our customers successful…
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Forsythe Data Centers Approaches Completion; Brings in Experienced and Innovative Partners
Forsythe Technology announced today that its 221,000 square foot Forsythe Data Centers Retail+® colocation facility in Elk Grove Village, Illinois is nearing completion and on track to open for client operations in May 2015. Forsythe Data Centers is partnering with T5 Facilities Management (T5FM), a T5 Data Centers Company that provides third-party on-site…
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What Makes “Omni-Channel” Work? Three Practical Answers for Today’s Contact Center Challenges
Contact center agents experience it every day. A customer calls and doesn’t want to wait on hold so they send an email instead. Then they start a chat session to engage with an agent. Meanwhile, another agent has fielded the email and is researching an answer. Then the automated system calls the customer back and she engages with yet…
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