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ISN® Receives International Customer Service Standard Gold Certification
ISN, the global leader in contractor and supplier information management services, announced today it has earned the International Customer Service Standard (ICSS) Gold Certification by the Customer Service Institute of America (CSIA). This follows ISN’s first Gold Certification achievement in 2021. The comprehensive assessment evaluated ISN on 24 attributes critical to best-in-class customer service…
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Indiana University Student Health Center Partners with eClinicalWorks and Sunoh.ai to Elevate Student Healthcare
eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Indiana University Student Health Center is successfully utilizing Sunoh.ai, an AI-powered ambient listening solution integrated with eClinicalWorks, to streamline clinical documentation. This collaboration significantly reduces administrative burden, enabling providers to focus on enhanced patient care.
“As a student health center, face-to-face…
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GoNetspeed to Serve Bethel, CT with 100% Fiber Internet
GoNetspeed today announced that the Town of Bethel will soon have access to GoNetspeed’s high-speed 100% fiber internet. Through GoNetspeed’s privately funded $1.6 million investment in Bethel, more than 3,065 locations will have access to future-proof fiber with construction beginning in early 2025. Residents and businesses interested in GoNetspeed services may visit gonetspeed.com to…
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Students Using Macmillan Learning AI Tutor Show Improved Problem Solving Skills, Confidence and Engagement
Macmillan Learning, a privately-held, family-owned digital learning company today shared early findings from two semesters of testing its AI Tutor within Achieve, their digital platform. The data from more than two million messages and surveys supported improved student confidence, learning habits, problem-solving skills, and classroom engagement. Macmillan Learning developed the AI Tutor as a…
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Orion Announces Agreement to Acquire Summit Wealth Systems
Orion, the premier provider of transformative wealthtech solutions for financial advisors and the enterprise firms that serve them, announced today a definitive agreement to acquire Summit Wealth Systems, an award-winning advisor technology provider. When the transaction closes in early 2025, Summit’s CEO, Reed Colley, will join Orion as President of Orion Advisor Technology, reporting…
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Securiti AI Introduces Security for AI Copilots in SaaS Apps
Securiti, the pioneer of the Data Command Center, announced a new solution – Security for AI Copilots in SaaS apps. The biggest impediment in adopting AI Copilots, like Microsoft 365 Copilot, is the security of data. Organizations must ensure that data does not inadvertently leak to the wrong employees…
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Gen Z Wants Brands to Level Up Their AI Customer Service Game
Sixty percent of Gen Z craves the speed and convenience of AI-powered customer service, but still prefer human interaction for complex issues, according to a new survey conducted by Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform. This paradox highlights the need for businesses to strike a balance between AI-powered solutions and the human touch to meet the…
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Realtime Robotics’ Optimization Solution Named the Gold Winner for Manufacturing Solution by the 2024 Globee Business Awards
Realtime Robotics, the leader in collision-free autonomous motion planning for industrial robots, announced that its Optimization solution has been named the Gold Winner in the Manufacturing Solution category in this year’s Globee Business Awards.
Realtime Robotics’ Optimization solution combines a mix of proprietary software and…
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