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Thorn and Hive Expand Partnership to Combat Surge of CSAM on Digital Platforms
Thorn, a nonprofit that builds technology to defend children from sexual abuse and exploitation, and Hive, a leading provider of cloud-based AI solutions including content moderation models used by hundreds of leading online communities, announced the release of an API able to detect known, new, and previously unknown child sexual abuse material (CSAM) on digital platforms. The announcement expands…
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SoundHound’s Conversational AI Agents Drive Nearly 20% Productivity Increase at Apivia Courtage Contact Centers
SoundHound AI, Inc., a global leader in voice artificial intelligence, and Apivia Courtage, part of AEMA Group, one of the world’s largest mutual and cooperative insurers, announced that their partnership to deploy conversational AI agents has reached a milestone. In just under a year, SoundHound’s Amelia AI Agents have supported Apivia Courtage in handling over 100,000 customer calls and…
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The 8×8 Brand Reimagined to Power CX Ambitions
8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, unveiled the next evolution of its brand—a key milestone in the Company’s journey toward a more customer-centric future. More than a refreshed look and feel, this rebrand signals the next chapter in 8×8’s CX transformation driven by a clear purpose: To…
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MeridianLink and ScoreNavigator Announce Strategic Partnership to Enhance Credit Analysis Capabilities
MeridianLink, Inc. (NYSE: MLNK), a leading provider of modern software platforms for financial institutions and consumer reporting agencies (CRAs), has partnered with ScoreNavigator®, Inc., a provider of an advanced credit report analysis tool designed to help consumers better understand and manage their finances. Through this partnership, ScoreNavigator integrates with MeridianLink® Continue reading
InMoment Harnesses NLP and LLMs to Launch the CX Industry’s First AI-Powered Journey Insights Tool
InMoment®, the leading provider of integrated Experience Improvement (XI)™ solutions, announced the launch of AI Journey Insights, an industry-first platform feature that transforms how enterprises understand and optimize their customer journeys. The solution addresses a critical challenge in customer experience management: bridging the gap between channel-based and journey-based customer…
Continue readingNear Space Labs Announces Nationwide Deployment of Stratospheric Robots Featuring New Industry-Leading 7cm Resolution Aerial Imagery
Near Space Labs, a leader in stratospheric remote sensing, reached a historic milestone with the nationwide deployment of its Swift robots across the United States. This achievement establishes the first network of stratospheric robots delivering ultra-high-resolution aerial imagery across the continental US, now with enhanced 7cm resolution capabilities that match or exceed traditional aerial survey quality.
The Swift, Near Space…
Continue readingCyware Again Named to Deloitte Technology Fast 500™
Cyware, the leading provider of threat intelligence management, low-code/no-code automation, and cyber fusion solutions, announced that it has again been named to the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America.
“We are deeply honored to once again receive recognition…
Continue readingNew Fast ID Solution Expands Shufti Into Both User Authentication and Portable Identity
Shufti, a global, award-winning, identity verification provider, announced the release of its innovative Fast ID authentication and portable identity solution. The solution empowers consumers who have enrolled on a customer site via Shufti’s KYC-compliant Identity Verification to easily save their credentials with Fast ID. This allows for seamless facial biometric authentication in future sessions.
This Shufti launch provides a smooth,…
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